Frequently Asked Questions

We value our patients and their family members. Our goal is to work with the individual, providing expert medical care, Rehabilitation Therapies, and Specialty Care in a healthy, comfortable, and supportive environment. By conscientiously applying our philosophy of Competence, Care & Compassion, we are able to help many of our patients progress to a lower level of acuity, and a higher level of independence and quality of life.

We also value our employees and strive to retain the best. Staff credentials and training are matched to patient needs and acuity levels at each facility. For instance, a nurse who receives our specialized training for Ventilator Care will be assigned to a facility that offers that specialty. The stability of our staff means that patients and staff get to know each other. This means improved efficiency and patient comfort.

Ongoing staff training programs include: vendor training on the use of new equipment, respiratory therapy training, and specialized training by our own registered pharmacists and speech, occupational, and physical therapists. All of our RNs and LPNs must be certified in-house on the proper use of IVs. In addition, our Quality Assurance Department conducts training sessions in such areas as hydration, fall prevention, pressure wound prevention, and accident prevention.

Our Quality Assurance Program has a twofold philosophy:

• Use the latest and most appropriate medical techniques — including our Wound Care Program, Specialty Care Programs, and Rehabilitation Therapies — to improve patient outcomes.
• Provide for the patient’s day-to-day comfort with "back-to-basics" nursing care. This type of care, which is especially important to the chronically ill patient’s feeling of well-being, involves taking care of "the little things" — answering the nurse-call bell promptly, giving shampoos and manicures, helping to wash up before dinner, or applying lipstick when company is visiting.

Methods of Payment

Methods of payment will be discussed during the pre-admission evaluation at the hospital, so that each patient is fully informed of costs before admission. Payment may be made by Medicare or Medical Assistance. Most other insurance plans also participate with this level of care and assist with payment when all criteria for admission are met. Our Skilled Nursing Care is approved by several HMO and PPO managed care plans.

We are participating providers for the following insurance companies:

• Aetna US Healthcare
• Gateway
• HealthAmerica
• Highmark Blue Cross Blue Shield
• Security Blue
• Select Blue
• Three Rivers (Med Plus)
• UPMC
• Most other insurance plans